Declining a wholesale order may be necessary if you are unable to fulfill it based on the order’s specifications, timing, or retailer relationship. Below are clear guidelines and instructions for declining orders efficiently on the platform.
When to Decline an Order
- Fulfillment Concerns: Decline orders you cannot confidently fulfill within the designated lead time or based on the specifications provided.
- Retailer Fit: You can also decline orders from retailers you do not wish to work with.
How to Decline an Order
-
Log In to The Folklore Dashboard
- Access your account with your email and password.
-
Access Your Order Summary
- Navigate to Commerce > Wholesale Orders from the navigation menu.
-
Select the Order
- Locate the order you want to decline and click on it to open the order review page.
-
Click Decline
- On the top-right section of the order page, click the Decline button.
-
Confirm Decline
- Follow the prompts to confirm the decline action.
What Happens When an Order is Declined
- Retailer Notification: The retailer will receive an email notifying them that the order has been declined.
- Order Status: The order’s status will be updated to Denied and displayed as such in the fulfillment status column on the orders summary page.
- Final Status: Once declined, the order cannot be changed to Accepted. To process the same order, the retailer must submit it again for you to accept.
Key Considerations
- Clear Communication: If the decline is due to modifiable issues (e.g., lead time or product availability), consider messaging the retailer to discuss alternatives before declining.
- No Responsibility: Once an order is declined, you are no longer responsible for fulfilling it.
By confidently declining orders you cannot fulfill, you maintain your brand’s reliability and ensure clarity in your retailer relationships.