Orders placed on Shop are fulfilled via a drop-ship model, meaning inventory and shipping are handled directly by the brand. The Folklore does not manage or hold inventory, nor is responsible for shipping products. Below are the steps to efficiently fulfill consumer orders:
Overview
When an order is placed through The Folklore:
You will receive an email notification.
You can view the order inside your dashboard under:
Orders → All Orders
From there, you are responsible for fulfilling the order within the required timeframe.
You may fulfill orders using:
The Folklore
Your own carrier
A third-party logistics provider (3PL)
All orders must include a valid tracking number to be considered fulfilled.
Step 1: Confirm Order Details
Log into your The Folklore account.
Go to Orders → All Orders.
Click into the new order and review:
Marketplace name
Product(s) ordered
Quantity and size (if applicable)
Customer name and shipping address
Order notes or special instructions
Verify all details carefully before proceeding to fulfillment.
Step 2: Fulfill the Order
Creating the Shipping Label Through The Folklore
If you choose to fulfill your order by creating the shipping label through The Folklore, follow these steps:
Open the order under Orders → All Orders.
Click Fulfill Order.
Click Fulfill With the Folklore
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The Folklore will automatically generate a shipping label using:
The product’s shipping weight
Package dimensions
Origin address
Delivery address
Download and print the shipping label.
If customs documents are required, they will be automatically generated and available for download.
Once completed:
The tracking number will automatically populate in the order.
The order will be marked as fulfilled.
The customer will receive tracking information.
This is the recommended fulfillment method to ensure automatic tracking and compliance.
Fulfilling With Your Own Carrier or 3PL
If you choose to fulfill the order independently using:
Your own shipping account
A warehouse partner
A third-party logistics provider (3PL)
You must manually enter a valid tracking number and select the carrier used by following these steps:
Open the order under Orders → All Orders.
Click Fulfill Order.
Click Fulfill With 3PL
Select the carrier used and enter the tracking number.
Click Save
The customer will automatically receive tracking details once submitted.
Important Requirement
An order is only considered fulfilled when:
The order is marked as fulfilled in the system
A valid tracking number is entered
If you do not enter a tracking number:
The order will be marked as late
The system may flag the order as unfulfilled
The order may be canceled
Your fulfillment performance metrics may be negatively impacted
Tracking is mandatory for all dropship orders.
Step 3: Prepare the Shipment
Inspect the item for quality and packaging requirements.
Use your standard packaging, or follow the specific marketplace guidelines if applicable.
Include any tags, inserts, or care instructions you normally provide.
Step 4: Ship the Order
Attach the shipping label securely to the package.
Drop off the package or schedule a pickup with the carrier listed on the label.
Ensure shipment occurs within the required fulfillment window.
Once shipped, the tracking number will automatically sync with the customer’s order on their marketplace.
Shipping Within the United States
For brands shipping within the U.S., the designated carrier is:
UPS
When fulfilling U.S. domestic shipments through The Folklore:
UPS will be the carrier used.
You have the option to add full coverage insurance for an additional fee.
Insurance is not mandatory, but it is strongly recommended to protect your shipment in case of loss or damage.
Adding insurance helps safeguard your brand and ensures smoother resolution if issues arise.
Packaging Requirements
Package all products according to The Folklore’s packaging guidelines.
Include all required shipping documents.
Ensure items are secure and properly labeled.
Shipping Requirements
Immediate Ship Products
- If all items in the order are marked as Immediate Ship, ship the order within 3 business days.
- Failure to ship within 5 business days will result in the order being canceled, and the customer will be refunded.
Made to Order Products
- If any items are marked as Made to Order, all items must be shipped together according to the listed lead time.
- Failure to ship within the grace period (5 business days after the lead time expires) will result in automatic order cancellation and a refund to the customer.
No Partial Shipping
- Orders cannot be shipped partially. All products, including immediate ship and made to order items, must be shipped together.
- If an order contains mixed product types (e.g., immediate ship and made to order), the entire order will be shipped once the made to order items are ready.
By adhering to these steps and shipping requirements, you ensure smooth and timely order fulfillment, maintaining customer satisfaction and preventing cancellations.