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Managing Consumer Orders

Updated

Orders placed on Shop are accessible for brands to view and manage by logging into The Folklore’s membership platform.

Managing Orders

  • Access Customer Orders
      • Go to Orders> Consumer Orders from the navigation bar.
      • Here, you’ll find a log of all customer orders from The Folklore Shop and from the all market places if applicable 
      • Columns include info on order number, date, customer name, channel, total order, fulfillment status, and payment status.
      • Click on any order to view more details, including the products purchased and order notes.

Viewing Order Details

  1. Search Feature

    • Use the search feature to quickly find specific orders.

  2. Email Notifications

    • You’ll receive email notifications when a new order is placed, directing you to log into the platform to fulfill it.

  3. Order Fulfillment

    • To fulfill an order, view details here.

Best Practices and Key Responsibilities

  1. Timely Review and Processing

    • Ensure all received orders are reviewed and processed within 1-5 business days to avoid delays.
    • Products that are listed as Immediate Ship must be packed and shipped within 3 business days.
    • Products that are listed as Made to Order must be shipped according to the lead time listed on the product page. These lead times can range from 1 week to 3 months.

  2. Detailed Order Review

    • Thoroughly review order details, including lead time, delivery location, and product availability, before fulfilling or canceling an order.
    • Ensure you are capable of meeting all terms before accepting to prevent delays.

  3. Clear Communication and Notifications

    • Set up timely email notifications to stay informed of new orders and maintain quick response times.
    • Use the search feature to easily track and manage orders efficiently.

  4. Fulfillment Planning

    • Plan your stock management and lead times in advance, especially for high-demand periods, to avoid issues with fulfilling orders.
    • Regularly update inventory levels to reflect accurate stock availability.

  5. Order Transparency

    • Ensure any canceled orders or returns are processed promptly and accurately to maintain inventory accuracy.

By adhering to these best practices, you can effectively manage consumer orders, ensuring timely and accurate fulfillment, and enhancing customer satisfaction on The Folklore platform.

 

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