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Handling Wholesale Orders for Unavailable Products

Updated

When some of the products in an order are no longer available, follow these steps to manage the order appropriately.

Steps to Handle Partially Unavailable Product Orders

  1. Notify The Folklore Team:

    • If some of the products in the order are no longer available, email brands@thefolklore.com with the order number and a list of the unavailable products.
    • The Folklore team will notify the retailer and cancel the unavailable items from the order.

  2. Ship Remaining Available Products:

    • The available products in the order must still be shipped by the order fulfillment deadline. Ensure these items are packaged and shipped according to the fulfillment guidelines.

Steps to Handle Completely Unavailable Product Orders

  1. Email The Folklore Team:

    • If all the products in the order are no longer available, email brands@thefolklore.com within 3 business days of the order being placed. Include the order number and confirm that all products are unavailable for fulfillment.

  2. Order Cancellation:

    • The Folklore team will cancel the order and notify the retailer that the order cannot be fulfilled. A refund will be issued to the retailer.

Important Considerations

  • Ensure cancellations are made within the required timeframe to avoid penalties outlined in the cancellation policy.
  • Refer to our order cancellation policy for more information on penalties related to late or excessive cancellations.