Brands cannot currently modify wholesale orders directly through the platform. If changes are necessary, the steps below outline the process for requesting and handling modifications effectively:
Pre-Acceptance Modifications
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Review the Order
- Before accepting an order, carefully review the details to identify any necessary modifications.
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Message the Retailer
- Use the platform’s messaging system to communicate with the retailer.
- Discuss the required changes, such as product quantities, delivery timelines, or payment terms.
- For how to message a retailer, visit here.
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Decline the Original Order
- If the retailer agrees to the proposed changes, decline the original order. For more details, visit here.
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Request a New Order
- Ask the retailer to submit a new order with the agreed-upon modifications.
Post-Acceptance Modifications
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Communicate Directly with the Retailer
- Use the platform’s messaging system to notify the retailer of any necessary changes.
- Ensure the retailer confirms the modifications are acceptable.
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Address Payment Changes
- If the changes impact payment amounts or schedules, email brands@thefolklore.com.
- The Folklore team will adjust the payment details to ensure accurate billing and avoid incorrect auto-debits.
Key Points
- Timeliness: All requests for modifications should be made as soon as possible to minimize delays.
- No Platform Edits: Modifications cannot be made directly on the platform after order acceptance.
- Retailer Agreement: Ensure all changes are communicated and agreed upon with the retailer before proceeding.
By following these steps, you can manage wholesale order modifications effectively while maintaining clear communication with retailers.