Efficiently handling customer inquiries is essential for maintaining a positive experience with The Folklore platform. You should be aiming to respond to all queries within 1 business day. Below are the steps for managing and responding to customer inquiries.
Step 1: Log In to the Platform
- Begin by logging into your The Folklore dashboard.
Step 2: Access Customer Inquiries
- Click the message icon located at the top banner of the platform.
- Use the search function or scroll through the list to find messages from The Folklore.
Step 3: Notifications and Automated Reminders
- You will receive an email notification whenever The Folklore sends you a message.
- You’ll need to log in to the platform to view and respond to the inquiry.
- If the message is not responded to within a certain time frame, an automated reminder email will be sent to prompt you.
Step 4: Respond to Inquiries
- All inquiries sent from The Folklore team will be accessible through the messaging portal.
- Review the inquiry details and respond to the message as needed.
Step 5: The Folklore's Role in Customer Communication
- Once you respond to the customer inquiry, The Folklore team will relay your response to the customer, keeping them updated with the information you’ve provided.
Step 6: Marketplace Queries
- The Folklore team will also receive queries sent through the marketplace channels that we’re connected to.
- These queries will be forwarded to you via our messaging portal so you can respond accordingly.
By following these steps, you ensure that customer inquiries are addressed promptly and effectively, leading to better satisfaction for your customers.