Shipping is a vital component of fulfilling both consumer and wholesale orders efficiently. This overview highlights the essential aspects of managing shipping for your orders on The Folklore platform, including general guidelines, carriers, and tools to streamline your shipping processes.
General Guidelines
To ensure a smooth shipping experience, brands should adhere to these key principles:
- Accurate Documentation: Provide correct shipping details, including the recipient's name, address, and contact information.
- Professional Packaging: Follow The Folklore's packaging and labeling standards to safeguard products and reflect your brand’s image.
- Timely Fulfillment: Meet shipping deadlines to avoid delays and maintain customer satisfaction.
For specific details on preparing consumer and wholesale orders, see the articles Preparing Consumer Orders for Delivery and Preparing Wholesale Orders for Delivery.
Approved Carriers
The Folklore partners with trusted carriers to ensure reliable delivery. Brands can generate shipping documents directly through the platform or use their own services. For a full list of carriers and regional availability, visit the Eligible Countries or Territories for Shipping article.
Shipping Labels and Fees
- For consumer orders, The Folklore offers a one-click solution via Easypost to generate shipping labels.
- Shipping costs vary based on the destination and are calculated per region. See the Shipping Fees and Using Our Discounted Shipping Rates articles for more information.
- Wholesale brands are responsible for shipping costs and are encouraged to account for these expenses when setting their prices.
International Shipments
When shipping internationally, brands must:
- Include commercial invoices, which can be automatically generated on the platform.
- Understand and manage shipping duties or VAT, as outlined in the Managing Shipping Issues article.
For orders under the African Growth and Opportunity Act (AGOA), duty-free access to the U.S. market may apply. Learn more about AGOA in the dedicated section of our resources.
Tracking Shipments
Tracking tools are crucial for monitoring orders and ensuring transparency. Use The Folklore Dashboard to add tracking information and keep customers updated. Detailed instructions are available in the Tracking Shipments article.
Support and Issue Resolution
While The Folklore facilitates shipping through integrated tools, brands retain full responsibility for ensuring delivery and resolving any shipping-related issues. For assistance, see the Managing Shipping Issues article.
By following these guidelines and leveraging The Folklore’s tools, you can streamline your shipping process and ensure a positive experience for customers and retailers alike.