Shipping issues can arise at any stage, whether it's a consumer or wholesale order. Below are some common shipping problems and solutions to help mitigate and resolve these challenges.
1. Lost Packages
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Step 1: Verify Tracking Information
- Ensure the correct tracking number is entered and track the shipment on the carrier’s website.
- Check if the package has been marked as delivered or is still in transit.
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Step 2: Contact the Carrier
- Reach out to the shipping carrier (e.g., DHL, USPS) to inquire about the status and provide additional details like the order number and tracking number.
- Request further assistance if the package cannot be located.
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Step 3: Contact The Folklore Support
- If the carrier cannot resolve the issue, email brands@thefolklore.com to escalate the matter.
2. Delayed Orders
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Step 1: Track Shipment Regularly
- Monitor tracking information to stay updated on the shipment status and estimated delivery dates.
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Step 2: Contact the Carrier
- If delays persist, contact the shipping carrier to understand the reason behind the delay.
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Step 3: Communicate with Customers or Retailers
- Keep customers or retailers informed about the delay, providing updates and an expected resolution time.
- Offer solutions such as refunds or alternative shipping options if needed.
3. Incorrect Shipping Information
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Step 1: Verify Shipping Details
- Ensure that the shipping address and contact details are accurate when placing the order.
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Step 2: Contact the Carrier
- If an order has incorrect information, the carrier may be able to update the address before delivery.
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Step 3: Request Correction with The Folklore
- Email brands@thefolklore.com to request a correction if necessary.
4. Damage to Packages
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Step 1: Inspect and Document the Damage
- Before accepting the package, inspect the contents and document any visible damage.
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Step 2: File a Claim with the Carrier
- Contact the shipping carrier to file a claim for damaged goods and provide proof of the damage (e.g., photos, order details).
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Step 3: Communicate with The Folklore Support
- Notify brands@thefolklore.com to report the damage and receive guidance on next steps.
5. Missing Items or Incorrect Orders
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Step 1: Check the Packing Slip
- Ensure the correct items were packed and shipped according to the order.
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Step 2: Contact the Carrier and The Folklore Support
- Notify the shipping carrier of the issue and email brands@thefolklore.com with order details for further assistance.
6. Customs or Duties Issues for International Shipments
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Step 1: Verify Customs and Duties Requirements
- Ensure that all customs and duties information is accurate and has been provided to the carrier.
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Step 2: Contact the Carrier and Retailer
- If there are any customs-related delays or fees, reach out to the shipping carrier and the retailer.
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Step 3: Communicate with The Folklore Support
- If issues persist, email brands@thefolklore.com for further support.
By following these steps and staying proactive, most shipping issues can be resolved efficiently. Keep your shipping carriers, retailers, and The Folklore informed to ensure a smooth delivery process.