While The Folklore provides a seamless shipping experience through our platform, some brands may choose to manage their shipping processes outside of the platform for specific reasons. Below are guidelines to help you handle shipping independently.
Step 1: Confirm Retailer Shipping Requirements
- Retailer Shipping Addresses:
- Visit the Wholesale Order page under Commerce on The Folklore dashboard and verify the shipping addresses provided by retailers.
- Ensure you have the correct details (name, address, and shipping instructions) to avoid errors.
Step 2: Set Up Your Shipping Process Independently
- Carrier Accounts:
- If managing shipping outside of The Folklore platform, ensure your carrier accounts (e.g., DHL, UPS, USPS) are set up and connected online.
- Use the carrier’s platform to generate shipping documents, including labels and packing slips.
Step 3: Create Shipping Documents
- Shipping Documents:
- Manually generate shipping labels, packing slips, and any required documentation (like commercial invoices) through your chosen shipping carrier.
- Ensure all shipping information (product details, addresses, and weights) is accurate and up-to-date.
Step 4: Communicate with Retailers Directly
- Direct Communication:
- Send tracking information, updates, and any necessary details directly to retailers once the order is shipped.
- Ensure you have clear and transparent communication with retailers about shipping timelines and any potential delays.
Step 5: Ensure Compliance with Regulations
- International Shipping Requirements:
- If shipping internationally, ensure you are compliant with customs regulations, duties, and taxes.
- Retailers are responsible for any duties or VAT charges upon arrival at their destination.
Step 6: Track Shipments Independently
- Shipment Tracking:
- Use the tracking number provided by your shipping carrier to monitor shipments.
- Share tracking updates with retailers so they can stay informed about their orders.
Step 7: Manage Returns and Issues Independently
- Return Shipping:
- If a retailer requests a return, handle the process directly by providing a return shipping label if applicable.
- Address any shipping issues or disputes directly with the retailer, as The Folklore will not be able to assist with off-platform communications.
Step 8: Financials and Payment for Shipping
- Shipping Costs:
- Brands are responsible for covering shipping costs when managing shipping outside of The Folklore platform.
- Ensure you account for these costs when pricing your products or orders.
By following these guidelines, you can efficiently manage shipping outside of The Folklore platform while ensuring seamless delivery and customer satisfaction.