Tracking shipments is crucial for ensuring that both consumer and wholesale orders are delivered on time and accurately. Below is a step-by-step guide on how to track shipments for both consumer and wholesale orders:
Step 1: Access Your Dashboard
- Log in to The Folklore Dashboard:
- Navigate to Consumer Orders or Wholesale Orders under the Commerce section in your dashboard.
- Click on the order you wish to track.
Step 2: Locate the Tracking Information
- Tracking Information:
- Tracking numbers are provided once shipping labels are generated.
- Visit the specific order’s page and copy the tracking number listed on the top right-hand side of the page.
Step 3: Use Carrier’s Tracking System
- Carrier Website:
- Visit the shipping carrier’s website (e.g., DHL, USPS, UPS) and enter the tracking number.
- This will provide real-time updates on the shipment status.
Step 4: Monitor Shipment Status
- Tracking Updates:
- Continue monitoring the carrier’s website for updates on your shipment’s location and estimated delivery date.
- For wholesale orders, ensure retailers are kept informed with tracking information.
Step 5: Notify Retailers (Wholesale Orders)
- Keep Retailers Informed:
- Share tracking information with retailers so they can monitor the shipment.
- Provide any necessary updates if delays occur.
Step 6: Resolve Issues
- If Problems Arise:
- Contact the shipping carrier for support if discrepancies or issues arise with tracking.
- If managing shipping off-platform, communicate directly with retailers to resolve any concerns.
Efficient tracking ensures that both consumer and wholesale shipments are delivered smoothly, maintaining transparency and building trust with your retailers and customers.