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Shipping Policy

Updated

This policy outlines the requirements and expectations for brands and retailers using The Folklore's platform for both wholesale and consumer orders. Adhering to these guidelines ensures smooth operations and compliance with delivery standards.

Shipping Requirements

  1. Order Fulfillment Timeline

    • Brands must fulfill all orders within the agreed-upon timeline stated on the order details. Delayed fulfillment may result in order cancellations, disputes, or penalties.

  2. Shipping Documentation

    • Brands are responsible for generating and attaching accurate shipping documents, including invoices, packing slips, and customs declarations when applicable.

  3. Shipping Methods

    • Brands can either:
      • Use The Folklore's discounted shipping rates available through the platform.
      • Arrange their own shipping with carriers of their choice.

  4. Packaging Standards

    • All orders must be packaged securely to ensure products arrive in good condition. Damaged items due to insufficient packaging may result in liability for the brand.

Wholesale Orders

  1. Delivery Compliance

    • Retailers are responsible for covering any duties, taxes, or VAT associated with the delivery of wholesale orders to their location.
    • Brands must provide tracking information within 24 hours of shipment to ensure order transparency.

  2. International Shipping

    • Brands shipping wholesale orders internationally must comply with local regulations, including duties and customs requirements.
    • VAT or additional charges applied upon entry into a destination country are the responsibility of the retailer.

  3. Order Completion

    • A wholesale order is considered fulfilled when all items are delivered in accordance with the order specifications and are confirmed received by the retailer.

Consumer Orders

  1. VAT Compliance

    • For consumer orders, VAT is calculated at checkout based on the destination country or region. Brands must ensure the correct VAT is included in the pricing and reflected on shipping documents.

  2. Shipping and Delivery

    • Brands are expected to use trackable shipping methods for all consumer orders.
    • Delivery timelines provided at checkout must be accurate and consistently met.

  3. Returns and Refunds

    • Consumer orders may include return and refund policies. Brands must clearly outline and honor these policies.

Shipping Issues and Resolutions

  1. Delayed Shipments

    • If delays occur, brands must communicate promptly with the retailer or consumer and provide updated delivery timelines.

  2. Lost or Damaged Packages

    • Brands are responsible for resolving lost or damaged package claims with their shipping carriers.
    • Retailers or consumers must notify brands within the designated timeframe if an order does not arrive or arrives damaged.

  3. Order Disputes

    • If disputes arise regarding shipping, brands or retailers may contact The Folklore for assistance. All disputes must be submitted with supporting documentation, including tracking details and correspondence.

Shipping Assistance from The Folklore

  1. Discounted Shipping Rates

    • Brands can use The Folklore's discounted shipping rates for wholesale and consumer orders. Rates are visible on the platform and vary by carrier and destination.

  2. Shipping Platform Support

    • The Folklore's platform provides tools to generate shipping documents, track shipments, and manage shipping compliance.

  3. Support Contact

    • For any issues regarding shipping through The Folklore’s platform, contact brands@thefolklore.com for guidance.

Non-Compliance Penalties

Failure to adhere to the Shipping Policy may result in penalties, including account suspension, financial deductions, or removal from The Folklore’s platform.

By complying with the Shipping Policy, brands and retailers ensure efficient, transparent, and reliable operations for all orders fulfilled through The Folklore.

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