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Shipping Policy

Updated

 

Shipping Policy

Updated

This policy outlines the requirements and expectations for brands and retailers using The Folklore platform for both wholesale and consumer orders. Adhering to these guidelines ensures smooth operations and compliance with delivery standards.

1. Shipping Requirements

• Order Fulfillment Timeline

  • Brands must fulfill all orders within the agreed-upon timeline stated on the order details.

  • Delayed fulfillment may result in order cancellations, disputes, or penalties.

• Shipping Documentation

  • Brands are responsible for generating and attaching accurate shipping documents, including invoices, packing slips, and customs declarations when applicable.

• Shipping Methods

  • Brands may use The Folklore’s discounted shipping rates available through the platform.

  • Brands may arrange their own shipping with carriers of their choice.

• Shipping Within the United States

  • For brands shipping within the U.S. using The Folklore’s shipping tool, UPS is the designated carrier.

  • Brands may add full coverage insurance for an additional fee.

  • Insurance is optional but strongly recommended to protect shipments in case of loss or damage.

  • Adding insurance helps safeguard your brand and ensures smoother resolution if issues arise.

• Packaging Standards

  • All orders must be packaged securely to ensure products arrive in good condition.

  • Damaged items due to insufficient packaging may result in liability for the brand.

2. Wholesale Orders

• Delivery Compliance

  • Retailers are responsible for covering any duties, taxes, or VAT associated with wholesale deliveries.

  • Brands must provide tracking information within 24 hours of shipment.

• International Shipping

  • Brands must comply with local regulations, including duties and customs requirements.

  • VAT or additional charges applied upon entry into the destination country are the responsibility of the retailer.

• Order Completion

  • A wholesale order is considered fulfilled when all items are delivered in accordance with the order specifications and confirmed received by the retailer.

3. Consumer Orders

• VAT Compliance

  • VAT is calculated at checkout based on the destination country or region.

  • Brands must ensure correct VAT inclusion in pricing and shipping documentation.

• Shipping and Delivery

  • Brands must use trackable shipping methods for all consumer orders.

  • Delivery timelines provided at checkout must be accurate and consistently met.

• Returns and Refunds

  • Brands must clearly outline and honor their return and refund policies.

4. Shipping Issues and Resolutions

• Delayed Shipments

  • Brands must promptly communicate delays to retailers or consumers.

  • Updated delivery timelines must be provided.

• Lost or Damaged Packages

  • Brands are responsible for resolving claims with shipping carriers.

  • Retailers or consumers must notify brands within the designated timeframe.

• Order Disputes

  • Disputes must include supporting documentation such as tracking details and communication records.

  • The Folklore may assist in resolution when necessary.

5. Shipping Assistance from The Folklore

• Discounted Shipping Rates

  • Available for wholesale and consumer orders.

  • Rates vary by carrier and destination.

• Shipping Platform Support

  • The platform provides tools to generate shipping documents, track shipments, and manage compliance.

• Support Contact

6. Non-Compliance Penalties

Failure to adhere to the Shipping Policy may result in:

  • Order cancellation

  • Refunds

  • Account warnings

  • Financial deductions

  • Account suspension or removal from the platform

By complying with this Shipping Policy, brands and retailers ensure efficient, transparent, and reliable operations across all orders fulfilled through The Folklore.

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