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Membership Refund Policy

Updated

The Folklore aims to provide a transparent and fair membership refund policy. Below are the guidelines for eligibility, processes, and conditions for membership fee refunds.

Eligibility for Refunds

  1. New Members:

    • Refunds are available to new members within the first 14 days of their subscription start date if they have not utilized any platform features, such as:
      • Making sales
      • Accessing exclusive resources
      • Booking events or services

  2. Renewing Members:

    • Refunds for renewing subscriptions are not offered unless there is a billing error or exceptional circumstance.

  3. Prorated Refunds:

    • Prorated refunds are not provided for unused portions of a subscription.

Non-Refundable Situations

  • Used Services: If any platform features or services have been utilized, no refund will be issued.
  • Cancelation Mid-Term: Membership cancelations during the subscription period will not qualify for a refund. Access to the platform will remain available until the end of the billing cycle.
  • Violation of Policies:
    • If a brand is removed from the platform for violating our policies, they are not eligible to receive a refund.

No Refunds for Subscription Payments

  • Final Payments:
    • There are no refunds for subscription payments. All subscription payments are final.
    • Subscription payments are made in exchange for users gaining access to the platform and resources outlined in their selected subscription plan.
    • As long as The Folklore continues to provide you access to use the platform and resources, all paid services are considered to be provided.
    • No other services are offered or promised by The Folklore.
    • We have the right to discontinue certain features, resources, or services offered for any subscription plan at any time without notice. These changes will not lead to a decrease in the cost of the subscription or justify any request to receive a refund.
    • Not being satisfied with selling results or the performance of our platform, resources, or services does not give users the right to request or receive a subscription refund.

Refund Process

  1. Request Submission:

    • Submit a refund request to brands@thefolklore.com with the following details:
      • Full name and business name
      • Membership plan and start date
      • Reason for requesting the refund

  2. Review and Response:

    • Refund requests are reviewed within 5 business days. The Folklore may request additional information during this time.

  3. Decision and Processing:

    • Approved refunds are processed within 10 business days of approval. Refunds are issued to the original payment method used during subscription.

Billing Errors

For billing discrepancies or errors, contact brands@thefolklore.com immediately. Refunds for errors will be prioritized and processed promptly.

Need Assistance?

If you have questions about the membership refund policy or eligibility, please contact brands@thefolklore.com for support.