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Subscription Processing

Updated

Brands must keep a valid payment method on file to pay for all incurred and recurring subscription and platform service fees. The Folklore will charge the authorized payment method for applicable fees until the subscription and/or services are terminated, and any outstanding fees have been fully paid. Unless otherwise specified, all fees and charges are in U.S. dollars, and payments will be processed in U.S. currency.

Subscription Billing and Fees

  1. Subscription Intervals

    • Subscription fees are billed in advance, and payment is processed in 30, 182, or 365-day intervals, based on the selected billing cadence.
    • Transaction fees and additional service fees may be charged at various times, depending on the service or transaction type.

  2. Invoice Delivery

    • An invoice detailing outstanding subscription fees will be emailed to the admin account holder’s registered email address.
    • Users have approximately two weeks to review and raise any concerns about the billing of subscription fees.

Failed Payment Attempts

  1. First Attempt

    • If payment processing fails on the initial attempt, a retry will be made after 3 business days.

  2. Second Attempt

    • If the second payment attempt fails, the system will retry after 7 business days.

  3. Third Attempt

    • If the third attempt fails, the system will retry again after 14 business days.

  4. Account Suspension

    • If payment is still unsuccessful after the third attempt, access to your account and services may be suspended.
    • Accounts will be reactivated once any outstanding fees have been paid in full, along with applicable fees for the next billing cycle.

Account Termination

  1. Unpaid Fees
    • If outstanding fees remain unpaid for 30 days following account suspension, The Folklore reserves the right to terminate the brand’s account.
    • At this point, all account information will be deleted, and further access to our platform and services will be permanently revoked.

Key Points

  • Valid Payment Method: Brands must ensure their payment method remains valid and up to date.
  • Timeliness: It is important to address any payment issues promptly to avoid suspension or termination.
  • Invoices: Users will receive invoices detailing all outstanding fees, giving sufficient time to address any billing concerns.

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