Payment Processing

For Consumer Orders

1. Payment Processing:

   • All payments for consumer orders are processed through Stripe’s third-party payment integration with Shopify and are deposited directly to your bank account on file.
   • Payments for consumer orders will be automatically processed and issued the Monday after the sale.
   • For more information on payouts, visit Consumer Payouts.

2. Payment Methods:

   • Card Payments: Accept all major debit and credit cards as well as Apple Pay from customers worldwide, powered by secure payment processor Stripe.

For Wholesale Orders

1. Payment Processing:

   • Our payment processing system allows retailers to pay for orders submitted to your brand, making it easy to manage wholesale payments on one platform.
   • Received funds are automatically remitted to your linked bank account. Payments for orders submitted on the platform by retailers will be sent directly to the bank account the brand has on file.
   • For more information on payouts, visit Wholesale Payouts.

2. Payment Methods:

   • Card Payments: Accept all major debit and credit cards from retailers worldwide, powered by secure payment processor Stripe.
   • ACH Payments: Available only for U.S. retailers sending to U.S. brands.

3. Balance Net Terms:

   • Stripe offers a B2B payment processing platform that allows U.S. and Canadian-based retailers to qualify for net payment terms of up to $50K.
   • Retailers qualifying for Balance's net terms can place an order without paying immediately, with payment due 30 or 60 days after the order is delivered.
   • Your brand will receive full payment for the order within 2-10 business days of the order being delivered to the retailer.
   • Note: Balance net terms are not available for countries outside of the U.S. and Canada.

4. Processing Period:

   • During the checkout process, retailers must input their card or ACH payment details, or select Balance net terms payment option to submit an order.
   • Retailers’ payment methods will not be charged until after you approve the order. The payment terms for when the retailer is charged will depend on the order payment terms set by you.

5. Process Deposits:

   • If your brand’s payment terms require a deposit upfront before production begins, the retailer will see the deposit amount due upon order acceptance.
   • This deposit will be automatically charged once you approve the order and remitted to your bank account according to our remittance schedule.

6. Auto Debiting:

   • Based on your payment terms, the retailer’s payment method entered during checkout will be automatically charged by our system when the balance of the order invoice is due.
   • If the payment fails, our system will attempt to recharge the payment method every three business days.
   • Two reattempts will be made to charge the original payment method, and if unsuccessful, The Folklore will reach out to the retailer directly to retrieve payment.
   • You will receive a notification of any failed auto debiting attempts.

By following these guidelines, you can ensure smooth payment processing and receive payouts efficiently for both consumer and wholesale orders on The Folklore platform.