Who is responsible for the shipping of physical deliverables?
Services that require the shipping of physical goods are available on The Folklore. The service provider and brand must agree prior to creating a Project Scope, who will be responsible for coordinating packing, collecting, and paying for delivery.
- Service Provider Responsibility: If it is decided that the service provider will be responsible for packing, sending, and paying for shipping physical goods, the service provider will need to include this information in the Project Scope. The service provider will also need to include the cost of packing and sending in the Project Scope based on the delivery address provided by the brand. If the service provider who is responsible for shipping does not include the shipping price in the Project Scope, the physical goods must still be sent to the brand without asking for any additional payment and will be the sole expense of the service provider.
- Brand Responsibility: If it’s decided that the brand will be responsible for packing, collecting, and paying for shipping physical goods, the service provider will need to include that in the Project Scope. Brands will be responsible for paying to collect the goods based on the agreed upon date in the Project Scope. Brands have 30 days from the agreed upon collection date specified in the Project Scope to collect the goods or risk the goods being disposed of. If the goods are not ready for collection at the originally agreed upon time, the brand has 30 days from this new collection date to pick up the goods.
Where are physical goods delivered?
If a service provider is responsible for delivering physical goods, the service provider must ask the brand for their delivery address and include that delivery address in the Project Scope. Goods are to be delivered to the address in the Project Scope unless otherwise changed by the brand at least seven (7) business days before shipment is due to go out.
If a change in address or any disruption by the brand changes the cost of delivery from the original price agreed upon in the Project Scope, the service provider may request additional payment to account for the change in price and are not bound to ship until that additional amount is sent by the brand.
Who is liable for the physical goods when in transit?
The Folklore does not handle or guarantee shipping, tracking, quality, and condition of items or their delivery and shall not be responsible or liable for any damages or other problems resulting from shipping. Service providers shipping goods must send all tracking information directly to the brands once it has been prepared for delivery.
How is digital work delivered?
Service providers must deliver completed files and/or proof of work based on the delivery information outlined in the Project Scope. These digital files or proof or work can be sent through The Folklore’s messaging portal.
When is Project delivery due?
Service providers are required to meet the delivery time they specified in the Project Scope. Failing to do so will allow the brand to cancel the Project and receive a refund unless the service provider is able to show evidence that actions the brand took delayed the ability to meet the original delivery time. At their discretion, brands may permit service providers a deadline extension for Projects.
How to settle conflicts?
Service providers and brands should first attempt to settle conflicts amongst themselves. If for any reason this fails, users can contact The Folklore’s Customer Success department at source@thefolklore.com for help.
What can brands use Source for?
Brands can use Source to find service providers, submit custom quote requests, review, approve, and pay for Projects. They can also use our messaging system to communicate with service providers.
What can service providers use Source for?
Service providers can use Source to create Service Profiles to list the services they offer, receive custom quote requests, create and receive payment for Projects. They can also use our messaging system to communicate with brands.
What violations lead to being removed from the platform?
Service providers and brands may be removed, without warning, from The Folklore if they violate any of the Terms of Service. Service providers and brands that are removed from the platform are not eligible to return. Service providers and brands may be removed from the platform due to poor performance and/or reported misconduct.
Can service providers include external links or contact information?
Service providers may not include external website links on the Service Profile or contact information such as email addresses or phone numbers. If seen, The Folklore will ask for it to be removed and must be done within 48 hours or risk suspension. Repeated offenses of this nature may result in removal from the platform. Service providers may include links and contact information in messages between a client and themselves.
What media is allowed on a Service Profile?
Profile images for freelancers must be a professional photo of the freelancer or the freelancer’s business logo. Profile images for manufacturers must be a professional logo that represents the business, no photos of individuals will be allowed.
Only photos and videos that the service provider has the legal rights to use and that directly reflects work that has been done for a previous client or employer can be uploaded to the portfolio section.