How is currency converted for payouts?
All payments for invoices received on the platform are in USD. If the service provider's bank account requires local currency, the original USD total will be converted into the recipient's local currency based on the conversion rate at the time of transfer determined by The Folklore’s third party payment platforms.
Who is responsible for remitting taxes?
Service providers are responsible for paying any direct or indirect taxes, including any GST, VAT or income tax, which may apply to them depending on residency, location or otherwise, under provisions of their jurisdiction.
The Folklore may be required by applicable laws to charge users with indirect taxes (such as Sales Tax, VAT or GST) or to withhold taxes. Any amount The Folklore will be required to collect will be in addition to the purchase amount and any other fees payable by the brand, and any amount The Folklore will be required to withhold will be deducted from the service provider’s revenue, as required by applicable laws.
Indirect taxes are in addition to the price shown on the site, and in any event, any such taxes will always be displayed to the brand before payment.
Users are responsible for paying any direct or indirect taxes, including any GST, VAT, or income tax, which may apply to them depending on residency, location or otherwise, under provisions of their jurisdiction.
How to use credits to pay for services?
The Folklore may offer brands credits for promotional purposes or otherwise, to be used for paying for Projects on the platform. The available credit balance will appear in the brand's account. Valid credits will be automatically applied to the next purchase and can be viewed in the Project Scope page after the invoice is paid.
Unless stated otherwise, The Folklore Credits expire three months from their receipt. The Folklore Credits serve only as an incentive to use Source, and, therefore, are not redeemable
for cash, have no cash value and are nonrefundable. Once used, The Folklore Credits may not be returned even if the Project gets canceled.
Can brands request revisions?
Number of revisions, if any, must be outlined in the Project Scope page. Service providers are not required to do any revisions if the deliverables are submitted in accordance with the Project Scope and if it was not previously agreed to in the Project Scope.
Are chargebacks or transaction disputes allowed?
Are chargebacks or transaction disputes allowed?
Filing a transaction dispute or reversing a payment through your payment provider or your bank is a violation of these Payment Terms. Doing so may get your account temporarily or permanently disabled.
Once a user has filed a dispute with their payment provider, the funds will be ineligible for a refund due to our obligations towards the payment provider.
What happens if a chargeback occurs?
The Folklore reviews cases of payment provider chargebacks and disputes on behalf of service providers. Although results vary per case due to each chargeback reason, we work hard on resolving disputes in the service provider’s favor. If the chargeback case allows, The Folklore’s Payment Services Provider will return parts or full revenue back to the service provider, otherwise the chargeback amount will be borne by the service provider.
How to escalate a dispute?
If attempts made to resolve this matter between both parties are unsuccessful, service providers may send a Project dispute request to source@thefolklore.com and brands may send one to brands@thefolklore.com to be reviewed by our team. The Folklore will come to a resolution within 5-7 business days of when a dispute was filed.
The Folklore will only consider communications made on the platform only (i.e., interactions made outside of the platform are not considered).
Once a dispute is submitted to The Folklore, both parties agree to resolve the dispute according to the resolution delivered from The Folklore.
All resolutions are final and cannot be reversed. Any refunds, owed payments, or return of deliverables must be settled within 48 hours of The Folklore issuing the resolution.