If the brand is not satisfied with the services, brands should communicate directly with the service provider to discuss revisions, adjusting the terms of the deliverable in order to find a mutual understanding.
Projects are not eligible to be canceled based on the quality of service/materials delivered by the service provider, if the service was rendered as described in the Project Scope.
Brands may email The Folklore at brands@thefolklore.com to flag any dissatisfactory service that they experience as The Folklore will evaluate the service provider’s presence on the platform.
Coming soon: You may rate your experience with the Seller on the Order Page, including the overall level of service quality received.