There are two types of accounts retailers can create, an administrator account and a staff account. The two account options have different permissions and don't have access to all of the same account information.
Administrator Account
The administrator (or admin) account is the account that was created during your initial onboarding process. The login details entered when you initially signed up as a retailer admin is the same details you must to enter to access your retailer admin account.
The admin account is the only account that can add or remove staff accounts and edit the key details in your retailer settings section.
Staff Account
Staff accounts are additional accounts that other buyers at your company can create to browse products, message brands, place orders, and get in touch with the support team. Staff account users will receive their own set of login credentials and will not have all of the same permissions as admin account holders.