This policy outlines the procedures for cancellations, returns, and refunds applicable to both wholesale and consumer orders. Below are the key guidelines and steps to ensure a smooth refund process.
Non-Refundable Orders
All orders are non-refundable once submitted, except in cases of damaged, mismatched descriptions, or poor-quality goods, which may be eligible for partial or full refunds.
Order Cancellations and Refunds
- Brand Cancellations: If you cancel an order for any reason without fulfilling it, you are required to refund 100% of any funds already collected to the retailer.
- Cancellation After 10 Days: If the cancellation occurs after 10 days, The Folklore commission fee will not be refunded.
Refund Process
If a product or order qualifies for a refund, the retailer must first contact you to provide a detailed description of the issue, attach proof, and discuss the terms of the refund. Once you agree to a refund amount, email brands@thefolklore.com with the refund details.
- Fund Collection: The Folklore will collect the refund amount from you before processing the retailer’s refund.
- Payment Timeline: Refunds will be processed within 7-14 business days of receiving the collected funds. The refund will be issued to the original payment method used to pay for the order.
Off-Platform Orders
This refund policy does not apply to Off-Platform Orders placed by Premium Retail Partners. These partners have their own refund policies, which you should inquire about directly.
Refund Requests and Payment Terms
- Fund Repayment Requests: If a refund is due, The Folklore will send a fund repayment request to you. You have 48 hours to repay the funds using the payment method listed in the request email.
- Deductions and Disputes: The Folklore reserves the right to deduct payouts or charge the bank account or payment method on file for any reported damages or missing items. You have the right to dispute such charges, but The Folklore retains the right to reject any disputes/claims made regarding the charge.
Responsibility and Legal Actions
Although every effort is made to enforce the refund policy, there is no responsibility for any brand that fails to provide the required refund. The Folklore cannot be named in any legal or collection actions initiated by the retailer to recover funds. Retailers may pursue legal action directly with the brand if necessary.